Point Of Sale Terminal
There will be no returns for a refund accepted on Point Of Sale Computer Terminal/hardware. Please be sure that you are purchasing the pos hardware you need; if you have any questions, or are not sure what pos equipment would suit you best, you can e-mail us at sales@utilitysoft.com or contact the point of sale hardware manufacturer directly.
defective item
In the case of a defective item, the manufacturer of the pos Hardware will handle your repair. Product warranties range from 1-3 years (depending on the product and manufacturer of the product) and it is the pos hardware manufacturer’s option to either repair or replace the defective pos hardware, depending on the severity of the issue. See below for further details. Please note, neither UtilitySoft nor the pos hardware manufacturer supply advanced replacements while your equipment is being repaired, so always be sure to have a backup plan or equipment. The pos hardware manufacturer also cannot change interfaces or cables on incorrectly ordered equipment.
DEFECTIVE ITEM (Within 30 days)
In case of a DOA (defective on arrival) product or a defect within the first 30 days from the date of invoice, you will have the following option: Contact UtilitySoft to get a Replacement unit ordered. UtilitySoft will need to place a temporary charge on your Credit Card for the Price of the Defective unit. Once the Defective unit is received and processed, UtilitySoft will issue a credit to your Credit Card. Estimated time frame for this exchange is 2-4 business days.
DEFECTIVE ITEM (past 30 DAYS)
In case of a defect outside of the first 30 days, but within the manufacturer’s warranty period, you will have the following option: Contact the pos hardware manufacturer to set up an RMA / Repair. Obtain an RMA / Repair number and ship the product to the manufacturer at your expense. The Product will be repaired (parts and labor, free of charge) and returned at no cost to End-User by the Manufacturer. The Manufacturer reserves the right to repair or replace the pos hardware at their discretion. In most cases, the estimated time frame for this exchange is 10 business days, most of which is shipping time. Make sure to always obtain a proper RMA (Return Merchandise Authorization) number before sending back any items, or the shipped item will be denied and sent back to you.
Void Warranty
Neither DOA nor Warranty policies will be honored if it is determined that there is damage to the product caused by user abuse. Prying open an item will void your warranty—please contact the hardware manufacturer for the appropriate method of opening your cash drawer, printer, or other equipment in the case of malfunction. In the case of shipping damage, you must contact the shipping carrier to file a claim.
